Supervisor, Customer Service

Job Description:

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 3 years of supervisory experience
• Experience with Microsoft Office
• Experience with a CRM

Preferred qualifications:

• Available to work extended hours when necessary and travel occasionally
• Experience building and improving processes and establishing metrics to track and illustrate performance

• Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment
• Able to multitask, prioritize workload under pressure and meet deadlines
• Exceptional problem-solving skills

About the Customer Service Supervisor job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you'll do on a typical day:

• Coordinate and supervise the daily activities of the customer service team to achieve a superior level of customer satisfaction
• Work directly with customers to research and resolve complex customer inquiries by identifying root causes and developing effective solutions
• Act as the escalation point for customer care, both internally and externally
• Hire, motivate and develop direct reports;
  promote a high level ofemployee engagement
• Support and occasionally fill in for teammates in the service center or district
• Ensure customer expectations are met and always act with the customer's best interest in mind;
  advocate for best-in-class customer experiences and a customer-focused XPO culture
• Research, develop and monitor metrics and key performance indicators and provide appropriate reporting to senior management
• Proactively work with Operations, Sales, Marketing and Communications to continuously improve business practices and processes

Annual Salary Range:
$74,838 to $93,547. Actual compensation may vary due to factors such as experience and skill set.
In addition to base salary, employees may be eligible for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award. This is an incentive-based position, which may include bonuses, incentive or commission plans.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.