Sales & Customer Service Representative

Job Description
The Technical Sales and Customer Service Representative is a key liaison between the customer, mill, and production staff to learn, understand, and appropriately represent the interests of customers and mill staff. This role directly reports to the Customer Service Supervisor with a thin dotted line to the Sales Manager.
Responsibilities:
Develop and maintain suitable travel and mill site schedules to cultivate effective relationships.
Provide industry information and innovation to Sales and Production.
Provide clear, articulate, and accurate communication to/from the sales manager, customer service, mill staff, and customers to further enhance direct relationships with customers.
Become a trusted technical support resource known for being reactive to issues that affect a solution and proactive with root cause discovery.
Report to mill and sales/customer service all issues relating to proper service of paper customers, such as quality, delivery, transportation, communication, etc.
Deliver timely written reports on customer visits, documentation of customer experiences, development of responses, and formulation of action plans as needed along with follow-up on plans;
set up and monitor trails;
provide accurate and timely expense reports with appropriate logs to support time and travels.
Must maintain and demonstrate high ethical standards.
Perform customer service responsibilities at mill the as required and needed.