Sr. Service Experience Consultant

Job Description
The Sr. Service Experience Consultant position will:
Collaborate with financial institutions, their business and technical resources, to accelerate the integration of their applications with the DPS Issuer Processing platform. Influence the DPS internal solution design and delivery with the objective of ensuring continuous progress on quality and ease of use of its API portfolio and act as a Subject Matter Expert in the scope of the DPS Issuer Processing platform client facing APIs providing 3rd level support to client related issues and queries.
This position will work on the Scaled Agile Framework (SAFe) team responsible for creating the future vision of Visa's Issuer Processing solution.
What you will be working on
Technical and payments consulting across the entire client project lifecycle.
Provide clients with best practices and working examples of how to consume the DPS APIs.
Educate and consult with Visa DPS clients on how to configure their solutions and projects for success.
Collaborate with Visa clients to define use cases for integration and associated API calls to meet client needs.
Identify any gaps between client functionality and the DPS API offering and consult with Product to address those gaps or suggest operational improvements.
Work closely with implementation project managers on projects where client utilizes APIs to integrate directly to the DPS platform.
Document integration complexities as required, possibly including canonical messages, sequence diagrams, workflow diagrams, and state diagrams.
Create and maintain internal API reference documentation including implementation project plans, reference materials, client integration list, client facing project documentation, and troubleshooting checklist.
Help the lead Consultant teach Client Solutions courses on how to consume the DPS technology.
Collaborate across Product, Technology, Sales, and Client Services to refine the DPS platform capabilities for a superior client experience.
Provide level 3 support for client inquiries regarding the consumptions of the DPS technology.
Work with colleagues in Client Solutions to actively pursue innovative improvements to the team's offering.
Build and enhance positive working relationships with key Visa clients, processors, and internal stakeholders by ensuring value is flowing in both directions.
Take ownership for own assignments and take the initiative to resolve problems and meet deadlines.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.