Customer Service Advocate (Hybrid - Remote/In-Office)

Job Description
Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?
NOTE:
This position will provide support for one or more of our many products -,,,or. Thisposition will be a hybrid position, with two days in office (Monday and Thursday) and three working remotely. To be considered, you need to be located in or near Augusta, GA.
As aCustomer Service Advocate, you areresponsible for acting as a liaison, providingproduct/services information, and resolvingany emerging problems that our customer accounts might face with accuracy and efficiency.
You will also:
Create, build, and maintain relationships and rapport with clients -Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
Help customers better utilize our software by providing best-practice consulting and product training
Investigate and diagnose system issues via research and testing
Identify complex problems and information to develop and evaluate options and implement solutions
Effectively communicate with staff at all levels in an organization
Remain current on and adhere to updated policies and standard operating procedures
Take initiative and act innovatively to help our customers and Daxko succeed
Meet weekly, monthly, and quarterly call and case goals
Participate in and/or lead team trainings and professional development opportunities in order to become a product expert