Customer Experience Advocate (Remote Available After Onsite Training)

Job Description
Do you love sharing yourcompassionandempathyfor others in the workplace? Is delivering aphenomenal customer experienceimportant to you? Then it's a great time to consider growingyour career with Wellmark!
About the opportunity:
Our Operations division is currently seeking multiple talented, dedicated, curious, and compassionateCustomer Experience Advocatesthat are eager to serve as trusted partners.Your days will be filled with phone calls from our members and providers. Sometimes the work can be challenging and complex but will also be rewarding for those who want to make an impact by serving on the front lines to support our members.The Customer Experience Advocate will provide accurate, prompt, courteous, and professional responses to member and provider inquiries over the phone, as well as review claims in accordance with established policies, procedures, and contractual obligations. This role offers a distinctive development plan with promotional opportunities through ourCustomer Experience Advocacyprogram, based on performance!
Aside from meaningful-challenging work, we offer:
Ability to work fully remote,upon meeting performance goals
A strong focus on optimizing the customer experience – our mission is to Make Health Care Better!
A culture of respect, diversity, inclusion, and commitment to our community
A workplace that values health with access to a fitness facility, creative health programs, education, and services
Exceptional employee benefits, rewards, and growth opportunities
Best-in-class tuition assistance program (we will help pay off anycurrentstudent loans you might have previously incurred!)
Start date &
training:
The start date for this training class is Monday, August 26th. This position requires that you work onsite in the Des Moines, IA office for the duration of in-person training until you are effectively meeting attendance and performance goals, which could take up to 12 weeks. This training builds every day and prepares you to be comfortable and confident as a Customer Experience Advocate. With that said, we ask that you do not take any time off during this training program.
Hours:
Hours for this position are 8:
00 am- 5:
00 pm, Monday – Friday. No nights or weekends!
Working Remotely:
Once you have successfully completed onsite training and are effectively demonstrating attendance and performance expectations, you will have the flexibility to either work fully remote from home OR as hybrid, which allows you to balance working from home some days with working in the office other days. The choice is yours! Please note:
If you choose to work fully remote after the training, this role requires you to have your own reliable high-speed internet and a quiet, private space in your home to discreetly take calls to ensure information confidentiality. Employees working fully remote will still be asked to report to a Wellmark office occasionally for key meetings, etc.