Contact Center Agent

Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a role at ServiceNow means challenging yourself too always be better.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500!
We are currently seeking motivated Contact Center Agents to join our Contact Center team in Orlando, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:
Professionally answer calls from customers and partners
Create cases on Nowsupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
Assign cases in Nowsupport to the correct Subject Matter Expert Team.
Teach customers how to create cases in Nows upport.
Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.
What you get to do in this role:
You will be supporting users in the use of the ServiceNow platform by providing necessary
Dvice and/or training in how to create cases.
You will perform initial triage of customer cases with documented solutions and/or workarounds.
You will be escalating to internal support resources and Subject Matter Experts when
You will answer and create multiple cases daily.