Contact Center Team Leader - Call Center

Job Description
The Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. The Contact Center Team Leader approaches his/her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change.
Supervision Exercised:
Supports all Contact Center Agents
We offer:
Starting Wage - $20to $22per hour
Monday to Friday – 8am to 5pm
Comprehensive Benefits Package includes:
Medical (Includes Free Medical Services at All Salud Facilities)
Dental (Employee Discounts at All Salud Dental Facilities)
Vision
Flexible Spending Accounts
Basic Life and AD&
D
Supplemental Life and AD&
D
Short-Term &
Long-Term Disability
Accident &
Critical Illness Insurance and Employee Assistance Program
Generous vacation accrual
10 Paid Holidays per year (includes2Floating Holidays and paid Birthday)
8 Paid accrued Sick Days per year
Our Mission isto provide a quality, integrated healthcare home to the communities we serve