Client Services Specialist

Job Description
This position proactively assists attendees, exhibitors, and staff for all events, both in the office and onsite. Assistance includes effective communication, review of registration, exhibitor service kit, exhibitor training, booth rules, and enforcement, as well as general show information. Also responsible for identifying and developing new programs and implementing better communication methods for customers.
Accountabilities
Responding to all customer communication within 24 business hours of receipt.
Customer communication via phone calls, voicemail, email, chat, and social media posts included.
Review event websites to ensure accuracy and usability for external and internal customers.
Diagnose and prescribe solutions to resolve customer concerns in a timely manner.
Assist internal teams and vendors in researching, identifying, and implementing new ideas and processes to assist and support customers.
Complete or create registrations using a variety of registration platforms.
Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.
Work with operations teams to create customer pricing kits and establish pricing for customers.
Develop and manage exhibitor service kits for assigned events. Kits include exhibitors’ services, vendors, and booth regulations.
Travel as requested to conferences, tradeshows, vendors, clients, etc. Travel is estimated at 25% annually.
Primary point of on-site contact within different disciplines including acting as a Floor Manager or a Registration Manager.
Other duties, incidental or regular, may be assigned at management’s discretion.