Client Services Delivery Specialist

Job Description
SUMMARY
Responsible for coordinating SGS services locally and globally. Specifically, for furniture and Juvenile products.
JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Receive Orders from clients, sales and account management Teams for the local and global operations.
Ensure proper documentation and order processing
Opens orders and quotations in Systems
Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.
Coordinates invoicing
Set up new accounts, issue credits and rebills as required