Client Service Specialist

Job Description
We currently have an opening for a Client Service Specialist (Legal Secretary) to support attorneys in our Real Estate Department.
The Client Service Specialist provides administrative client services to both internal and external clients.
In this capacity, the Client Service Specialist will:
Work collaboratively with other Client Service Specialists within an assigned team having the best interests of the team always at the forefront. Be available to take assignments from anyone assigned to the team by being present and available to discuss projects, be responsive to incoming assignments and be fully engaged in the workflow of the team, ensuring the highest standard of client service;
Execute legal practice tasks and projects;
Execute administrative functions and facilitate completion of complex finance/billing-related tasks, time and expense entry, opening of new matters, client presentations, meetings and other administrative projects as assigned;
Coordinate and delegate to Firm resources as needed, including DPS, Williams Lea, Client Service Center, practice support or similar departments in International offices handling tasks and projects;
Prepare complex legal documents and correspondence;
apply subject matter expertise in coordination of legal practice tasks and projects;
Support client billing processes including:
appropriate support of time entry protocols, edit and review process of client bills;
coordination of expensereporting and promotion of time entry best practices;
Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;
and
Work overtime as required.
Proficiencies:
Advanced ability to organize, prioritize, coordinate, delegate and work as part of a team;
Advanced to Expert proficiency in rules of English grammar, spelling and punctuation;
bilingual proficiency as may be required;
Advanced proficiency in MS Word and document editing/comparison applications;
Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
Advanced proficiency in MS Excel and spreadsheet/database applications;
Advanced proficiency in MS PowerPoint and presentation applications;
Advanced knowledge of time keeping, expense processing and legal billing;
Proficiency in document management applications;
Proven ability to effectively coordinate with other firm-wide departments with the necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results;
and
Excellent written and oral communication skills required with strong ability to meet deadlines and provide results while supporting Firm policy and procedures.