Brokerage Operations Managers

Job Description
Description:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Amazon Web Services (AWS) Infrastructure Supply Chain and Procurement team is responsible for the end-to-end supply chain delivery of capacity to AWS Data Centers. AWS Infrastructure is looking for a talented, driven, and highly analytical, Broker Operations Manager with demonstrated experience driving process improvement. This Manager will be responsible for on-going broker operations management and strategic development of the next generation of customs operations and expansion for Amazon Web Services. This role will manage vendor(s) critical to the successful fulfillment of hardware to AWS data centers in North and South America. Achieving such aspirational goals will require this individual to insist on the highest standards, develop and iterate on new processes, and drive continuous improvement activities internally and externally.
Key job responsibilities:
A successful candidate will have operational background in brokerage operations and extensive experience in complex project management
Interface with cross internal and external functional partners to identify and rectify any information/process gaps during the export/import process
Coordinate end-to-end global customs broker management for country assessments and local compliance criteria
Drive trade planning and execution management for AWS sites and new programs
Manage brokers and clearance processes in existing and expanding locations
Analyze trends related to import/export processing requirements to identify process improvements
Drive automation efforts
Prepare and give detailed data-driven business reviews to senior management, focused on improving service level and associated impacts
About the team:
The AWS Cloud Logistics (ACL) Brokerage Team is responsible for managing customs brokers and 3rd party Importer of Record (IOR) providers who process imports for AWS datacenters, offices, EDGE sites, and customer locations worldwide. These activities include but are not limited to onboarding new customs brokers and 3rd party IORs by establishing rates and KPIs (Key Performance Indicators), setting and ensuring providers meet agreed upon Service Level Agreements (SLA), mitigating customs brokerage delays, and finding ways to streamline AWS' import operations.
Mission and Goals:
ACL Brokerage Mission:
To ensure customs clearances are processed efficiently in speed, accuracy, and cost effectiveness
Tenets:

Maximize Efficiency in Clearance Process
Simplify, Be Clear, and Avoid Repetitiveness
Speed, Accuracy, and Cost-Effectiveness
Develop Robust Brokerage Reporting
Basic Qualifications:
Bachelor's Degree
7+ years of direct experience with import/export compliance
7+ years' experience commensurate with extensive knowledge of handling imports and/or exports in accordance with foreign government regulations
Written/spoken fluency in Portuguese and/or Spanish
Preferred Qualifications:
Master's Degree is a plus, but not required
Global logistics or supply chain experience is desirable
Experience using data-driven process improvement tools and metrics
Experience engaging with regulators, and representing complex requirements for import and/or export activities preferred
3+ years of experience in analyzing business problems using different tools
2+ years of experience leveraging technology to drive process improvements
Demonstrated exercise of sound judgment in uncertain situations
Ability to prioritize activities with changing timelines
Strong attention to detail and organizational skills
Ability to work effectively while handling multiple tasks
About Amazon:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodation.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Amazon Employee Benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.