Technical Engagement Network (Ten) Lab Manager

Technical Engagement Network (TEN) Lab Manager
Location:
Arlington, VA
Must have an Active Secret Security Clearance
Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.
Node is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.
Responsibilities:
- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements.
- Support the implementation of new technologies and equipment in the lab environment.
- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.G., Citrix) to users.
- Provide support for MacOS and iOS to users.
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
- Monitor and respond to users on IT helpdesk channels and phone lines.
- Assist in the management of user accounts and resetting credentials.
- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.
Requirements
Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred.
- Must be able to obtain DHS Suitability.
- 2+ years of directly relevant experience in IT Helpdesk support.
- 2+ years MacOS and iOS experience.
- Must be able to work collaboratively across physical locations.
Desired Skills:
- Experience with writing technical procedures and standard operating procedures.
- Virtualization automation and optimization.
- Experience with multiple operating systems to include Linux/Unix.
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years lab management or systems administration experience.
Desired Certifications:
- DoD 8140.01 IAT Level II
Company Overview:
Node.Digital is an independent Digital Automation &
Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions
Benefits
We are proud to offer competitive compensation and benefits packages to include:
Medical
Dental
Vision
Basic Life
Long-Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training