Technical Engagement Network (Ten) Help Desk Technician/Lab Manager

Technical Engagement Network (TEN) Help Desk Technician/Lab Manager
Location:
Arlington, VA
Must have an active Secret Security Clearance
Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.
Node is seeking a Technical Engagement Network (TEN) Help Desk Technician tosupport this critical customer mission.
Responsibilities:
- Serve as the first level Help Desk for the TEN Lab’s systems and accounts
- Assist new users with the setup of equipment, accounts, and tools
- Respond to user requests via email, walk-ins, phone calls, or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem-solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment,
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining the inventory database.
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.G., Citrix), and MacBook to users
Requirements
Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 1+ years of directly relevant experience
- Experience with multiple operating systems, including Windows, Linux/Unix &
MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
Desired Skills:
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree;
or HS Diploma and 3+ years of directly relevant experience.
Desired Certifications:
-Security+
Company Overview:
Node. Digital is an independent Digital Automation &
Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is “~Simple*Secure*Speed~” in the delivery of innovative services and solutions
Benefits
We are proud to offer competitive compensation and benefits packages to include:
Medical
Dental
Vision
Basic Life
Long-Term Disability
Health Saving Account
401K
Three weeks of PTO
10 Paid Holidays
Pre-Approved Online Training