Tech Support Sr. Staff

Woongjin, inc - Ridgefield Park
new offer (26/06/2024)

job description

Job Description
·Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
·Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
·Provide VIP Support for Executives
·Troubleshooting and resolving all hardware, software, and network problems
·Escalate issues to third-level support teams
·Document procedures, FAQs, and inventory of assets
·Must be willing to travel up to 10 % of the time
Salary:
$30 per hour

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Tech Support Sr. Staff

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