Tech Support Analyst - Vip Support

Job Description
This opportunity is part of the Global Technology Infrastructure &
Operations team (GTIO),where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. Global Technology Infrastructure &
Operations – Tech Support Analyst, part of the Device Management and On-Site Support Team, reporting to a Sr. Manager of GTIO - End User Infrastructure &
Operations, will be responsible for leading our in-person support for executive leadership. As a Tech Support Analyst, you will be responsible for working with your leadership team in developing and carrying out VIP level technology support for all GTIO services and ensuring the delivery of a seamless, simple, high quality support service while improving service value in line with the service vision.
This is an exciting opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations support for critical staff within the McDonalds environment. The ideal candidate for this role will have experience working in a corporate IT environment and providing outstanding support to high-level staff. They should be able to manage and solve all IT-related issues for executives and VIPs, as well as deliver training and support on new technologies and systems. They should have a high level of excellence in demonstrating communication skills, soft skills and interpersonal skills in order to communicate effectively with all levels of staff, from top level executives, admins or any new hire in any department. They should be able to humbly demonstrate one of the critical McDonald’s core values – serve the customer. They will be able to handle stressful situations, put people at ease, manage technology disruption if it occurs, and guide a situation to a clear and fast resolution.