Spa Front Desk & Reservations

Job Description
Are you passionate about the spa industry and providing unforgettableexperiences? We have an amazing opportunity atto work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Consistently offers professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
Communicate all changes, cancellations and additions to the back of house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned including daily checklists