Club Managers

Job Description
Lead Citrus Club Host The Dewberry Charleston - 3.2 Charleston, SC Job Details Full-time $18 an hour 14 hours ago Benefits Free parking Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Customer service Fine dining experience Host/hostess experience High school diploma or GED 1 year Communication skills Hotel experience
Full Job Description
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.
PRIMARY FUNCTION
Lead Restaurant Host, Citrus Club
DEPARTMENT
Food &
Beverage
REPORTS TO
Citrus Club Manager
SUMMARY:
The Lead Restaurant Host is a customer-centric individual with a friendly demeanor who sets the tone for the Citrus Club Host team. The main focus of this role is overseeing the Citrus Club Host team, making certain that The Dewberry's luxury standards are consistently upheld. The ideal candidate for this position will possess customer service experience, as well as a minimum of one year of experience within a fine dining experience. He or she will have the ability to easily connect with Citrus Club's guests, providing exceptional personalized service.
ESSENTIAL FUNCTIONS
Major areas of responsibility include, but are not limited to:
- Assist with recruiting, managing, training, and scheduling the Citrus Club Host team.
- Ensure the team is informed of any special requests or notes on reservations.
- Handle guest concerns and complaints in a professional manner, escalating issues to management when necessary.
- Maintain seamless communication with the hotel's Concierge, Guest Services, and Front Desk teams.
- Conduct daily pre-shift meetings with the Host team.
- Complete assigned side work.
- Greet all patrons, directing them to other outlets as necessary.
- Seat patrons in a rotational manner.
- Utilize Resy to handle all reservations and maintain a wait list during peak times.
- Notify the appropriate server immediately upon patrons' arrival.
- Manage patrons' special requests as they arise.
- Maintain basic knowledge of menu items and daily specials, including ingredients and preparation.
- Provide patrons with a friendly farewell, ensuring their satisfaction.
- Maintain the cleanliness, organization, and sanitation of the Host stand.
- Support servers, back server, the kitchen team, and management as needed.
- Attend pre-shift meetings.
QUALIFICATIONS
- High school diploma/GED required.
- Minimum of one year of experience as a Host in a fine-dining environment.
- Ability to work equipment used in the outlet:
tablet, Resy, etc.
- Ability to handle difficult situations and patrons.
- Ability to multi-task and complete assigned tasks to ensure a smooth service.
- Able to demonstrate excellent verbal and written communication.
- Dependable work ethic with a positive attitude.
- Must exude punctuality with regular and reliable attendance.
- Ability to work nights, weekends, and holidays.
- Ability to stand and walk for extended periods of time.
- Ability to work in a hot, humid, and noisy environment.
BENEFITS OF JOINING THE DEWBERRY TEAM
- Competitive Pay
- Advancement &
Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, &
Vision Coverage for Full-Time Teammates
Who We Are:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry:
As a 2022 Cond Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of Southern Reimagined, which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.