Shift Supervisor Slot

Job Description
Responsible for supervising the daily operations of players club representatives and programs. Provide communication and motivation to representatives to increase club membership to ensure guest satisfaction and retention.
Job Functions
Provide direction and support for player’s club representatives while assisting with guest accounts, point redemption and promotional entries.
Assist players club manager with daily operations such as:
departmental schedules, training, evaluations, memos, payroll and other administrative duties as needed.
Possess knowledge of all special events and promotional activities to communicate with representatives and provide customer service to guests.
Provide customer service to guest inquiries, special requests or complaints.
Possess thorough knowledge of player tracking system.
Issue complimentary services to guests consistent with company policy.
Maintain adequate inventory levels of player’s club equipment, supplies, prizes and promotional items.