Senior Salesforce Crm Technical Lead

Western digital - Milpitas
new offer (01/07/2024)

job description

Job Description
This is a Hybrid work environment. Must be able to be in the office 3 days a week.
The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Senior Salesforce CRM Technical Lead who will be responsible for working with the business teams to build solutions that address multiple strategic business initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Design scalable solutions using a combination of configuration and code to support business functions, knowing how to work in and around the limits of the platform
Create and maintain architecture diagrams, including system landscape, ERD, integration sequence flows, data flows etc
Coordinate with stakeholder teams and lead the design conversations to review use cases, goals, objectives, and architecture to support the business needs
Guide technology/solution decisions with architecture and product teams for projects
Lead technical design sessions with the development teams and own the technical execution for key initiatives during analysis, architecture, development, testing, deployment, and maintenance
Support and maintain current Salesforce instance, including the data model, coding best practices, user permissions, integrations with third-party and internal applications, security settings
Design and implement integrations between Salesforce and other systems, utilizing Salesforce APIs, middleware tools, and custom development
Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as needed
Collaborate with a diverse team of Analysts, Developers, and SMEs
Stay current with emerging CRM and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions

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