Program Manager Non Tech 2

Typical Day in the Role
Purpose of the Team:
The purpose of this team is supporting various platforms or products for the consumer growth engine in a large consumer marketing team.
Key projects:
This role will support in product placements powered by an internal advertising tool. This role will work with engineering teams to resolve tickets/issues and add new features in this tool, and will support a number of marketers that run campaigns to meet marketing and business objectives using this tool. This person will provide white glove service if the platform runs into any issue, creating tickets that are raised to the engineering team. The role does not require technical execution, but will require some technical knowledge to communicate with engineers and translate technical knowledge for the marketing team and vice-versa. The role will also write some business/technical documents on the tool.
Typical task breakdown and operating rhythm:
The role will consist of various tasks day-to-day. On a weekly basis the role will include leading a sync meeting with escalation engineers, weekly office hours meeting they would attend (not lead), investigation into the platform, documenting and communicating lots of info from marketers to engineers and engineers to marketers.
Compelling Story &
Candidate Value Proposition
What makes this role interesting? - This role provides the opportunity to help build and establish new marketing tech for consumer marketing team.
Unique Selling Points:
The ability to flex and help shape new tools, informing how the tool is developed and used.
Candidate Requirements
Years of Experience Required:
3-5 overall years of experience in the field.
Degrees or certifications required:
No degree is required to be eligible for this role. Previous experience and an interest and passion for tech is most important.
Disqualifiers:
Candidates without a strong foundation in the MS office suite including Microsoft teams will not be eligible for the role.
Best vs. Average:
The ideal resume would contain significant previous experience supporting big marketing technology (martech) platform technologies, as well as work across engineering and marketing teams.
Performance Indicators:
Performance will be assessed based on quality of work and ability to work in cross-functional teams.
Top 3 Hard Skills Required + Years of Experience
1. Minimum 4 years experience with advertising platforms (Microsoft Advertising, Google Ads, Facebook Ads, etc)
2. Minimum 4 years experience with cross functional teams.
3. Minimum 4 years experience with technical/business content writing.
Summary:
This role would be to support the Consumer Marketing Growth Engine Platform team. While not a technical role, the ideal candidate would be able to understand and partner with technical collaborators. The role requires excellent communication skill and attention to detail. A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost);
Project management solutions (ADO and ClickUp);
in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)
Job Responsibilities:
1) Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers in the Consumer Growth Engine group to our engineering partners. You will partner with technical experts and drive issues to a resolution. This is likely to include trouble shooting and leveling up common themes seen in ticketed requests. You will be responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic.
2) You will aid our team in documenting Platform expansion needs through Business Require Documentation. This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements.
3) Aid in the development and execution of training modules for marketing teams. As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily.
4) Maintain and track the team's progress and their annual objectives and goals. This will include gathering data and developing a ppt slide to show progress on monthly and quarterly cadences.
Skills:
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Basic ability to work independently and manage ones time.
- Basic knowledge of computer software, such as Outlook, MS PowerPoint, MS Excel, MS Teams
- A background working across Martech solutions is a plus, especially if experience includes Advertising Platforms (Microsoft Adverting and/or Boost);
Project management solutions (ADO and ClickUp);
in addition to familiarity and confidence in M365 Suite solutions (PowerPoint, Excel, Outlook, Teams, etc.)
Education/Experience:
PMI or PMP certification preferred.
3-5 years experience required.
Job Location:
Remote