Library Associate 3

The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem solving patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library programs and/or volunteer coordination.
Essential Duties/Responsibilities
An individual must be able to perform each essential duty and responsibility satisfactorily.
- Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
- May be asked to supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets
- Work closely with Librarians and library management to plan, implement and promote programming activities
- Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
- Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
- Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs
- Process damaged materials to ensure collections are maintained in a good condition
- Assist with library opening and closing procedures
- Support reference desk in assisting patrons with questions
- May coordinate volunteers and assign duties, providing necessary training
- Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies)
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records
- Other duties as assigned
Requirements
Qualifications
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
- H.S. Diploma or GED required, Bachelor’s degree preferred
- Three years library experience preferred
- One year supervisory experience preferred
- Proficiency with library systems and databases
- Excellent communications skills, both written and verbal
- Multilingual speaking is a plus
- A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
- Excellent customer service skills
- Ability to work a regular schedule that may include a combination of days, evenings and weekends
Physical Requirements
- Must be able to frequently move from place to place within the location;
file and retrieve booksand other items on high shelves;
lift, push/pull, hold/carry of items weighing up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment;
work in confined spaces;
walk;
bend;
stoop;
reach;
and climb.
- Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork
Benefits
Health Care Plan (Medical, Dental &
Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary &
AD&
D)
Paid Time Off (Vacation, Sick &
Public Holidays)