Intern, Call Center Technology

About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy &
asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
We are seeking an enthusiastic Call Center Technology Intern to join our team for the summer of 2024. The ideal candidate will be working closely with our Contact Center as a Service (CCaaS) and Customer Relationship Management (CRM) platforms to enhance customer interactions and streamline communication processes.
Responsibilities
Assist in the implementation and maintenance of CCaaS solutions
Support the integration of CRM platforms with existing call center technologies
Collaborate with IT staff to troubleshoot and resolve technical issues
Participate in the development of new features and functionalities for our CCaaS and CRM systems
Help to create and maintain documentation for system configurations and procedures
Engage in user acceptance testing for system upgrades and new releases
Provide technical support and training to call center agents on new technologies and platforms
Analyze call center metrics and assist in improving system performance and customer satisfaction
Requirements
Currently enrolled in a Bachelor’s or Master’s degree program in Computer Science, Information Technology, or a related field
Familiarity with CCaaS and CRM platforms is highly desirable
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Eagerness to learn and work collaboratively in a fast-paced environment
Basic understanding of programming languages and database management is a plus
Benefits
Hourly Pay:
$16/hr
Hands-on experience with cutting-edge call center technologies
Mentorship from industry professionals
A collaborative and innovative work environment
Opportunities for professional growth and development