Customer Service Representative
job description
Job Description:
What you'll need to succeed as a CUSTOMER SERVICE REP at XPO
Minimum qualifications:
- 1 year of related work experience and call center environment
- Excellent typing and 10-key skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights, and weekends
- Ability to work independently with little or no supervision and/or in a team environment
Preferred qualifications:
- Familiarity with DOT regulations
- Transportation experience
- Ability to work independently, with little or no supervision and/or in a team environment
- Excellent verbal and written communication skills
- Positive, can-do attitude to achieve goals
- Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
- Strong organizational and investigative skills
- Creativity and good judgment in problem-solving and communications
About the CUSTOMER SERVICE REP job
Pay, benefits and more:
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you'll do on a typical day:
- Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown;
receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department - Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, train new team members, data entry and invoice payment
- Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies
- Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul
- Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations
- Offer team support when and where needed;
understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction - Provide service excellence to internal customers
- Collaborate with customers and service center personnel to resolve issues
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.