Implementation Manager

Job Description
Visa Payments Ltd is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.
Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Ltd and Visa Inc. respects and encourages meaningful work/life balance for everyone.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
If you think you could support the Visa family by joining Visa Payments Ltd as an Implementation Manager, we want to hear from you.
What’s it all about?
The Implementation team is responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client or network partner implementation. This may include:
Planning network partner or client onboarding, offboarding or remediation activities, across the full delivery lifecycle
Managing the execution of the client or network partner implementation including capturing and reporting the status of core implementation tasks
Managing network partner mandatory route changes (including key legal and compliance reviews and approvals)
Supporting handover of client or network partners to BAU teams, ensuring all appropriate governance and sign-off has been finalised
Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook
What we expect of you, day to day.
Essential Functions:
This role will report to the Director, Implementation and shall:
Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.
Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team.
Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.
Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.
Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.
Work with others to utilise multiple information sources in order to resolve complex problems,identifyingpotential solutions and recommendations.
Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.