Guest Services Associate

Are you a people person with a knack for making others feel welcome and at ease? Metro Stars Gymnastics is seeking a Guest Services Associate to join our friendly team! As a Guest Services Associate, you'll be the smiling face that greets and assists our valued guests, ensuring that their experience at our gym is nothing short of exceptional. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
Welcome guests with a warm and friendly demeanor, creating a welcoming atmosphere from the moment they step through our doors
Be a knowledgeable resource, answering guests' questions and providing accurate information about our programs, services, and policies
Efficiently handle guest check-ins and registrations, ensuring a smooth and seamless process
Manage phone calls and emails, promptly and confidently addressing inquiries and requests
Process payments and handle cash transactions with accuracy and attention to detail
Maintain the cleanliness and organization of the front desk area
Requirements
Prior experience in a customer service role is preferred
Excellent communication and interpersonal skills, with a friendly and outgoing personality
Strong problem-solving and decision-making abilities, using a positive and empathetic approach
Ability to thrive in a fast-paced team environment and stay calm under pressure
Attention to detail and strong organizational skills, ensuring accuracy in tasks like cash handling
Flexibility to work evenings and weekends as required, understanding that our gym operates during peak times