General Manager

Job Description
Position Overview:
The General Manager will oversee the daily operations of our locations in Kennesaw and East Cobb. The ideal candidate will possess strong leadership skills, operational expertise, and a passion for delivering exceptional patient care. The General Manager will be responsible for managing staff, optimizing operational efficiency, enhancing patient satisfaction, and driving business growth.
Key Responsibilities:
1. Leadership and Staff Management:
- Direct, supervise, and evaluate the work activities of the staff in both locations.
- Foster a positive and collaborative work environment.
- Provide training, coaching, and performance evaluations
- Recruit and onboard new employees, ensuring they align with our company culture and standards.
2. Operational Management:
- Oversee daily operations to ensure smooth and efficient clinic processes.
- Implement and monitor standard operating procedures (SOPs).
- Manage inventory and ensure that all required equipment and supplies are available.
- Ensure compliance with healthcare regulations, insurance policies, and organizational standards.
3. Patient Care and Satisfaction:
- Ensure the highest level of care and service is provided to all patients.
- Address and resolve patient complaints or issues promptly and professionally.
- Monitor patient feedback and implement improvements to enhance patient experience.
4. Financial Management:
- Develop and manage budgets, financial plans, and financial reports.
- Monitor key performance indicators (KPIs) and adjust strategies to achieve financial targets.
- Implement cost-control measures and identify opportunities for revenue growth.
5. Marketing and Community Engagement:
- Develop and execute marketing strategies to attract new patients and retain existing ones.
- Represent Classic Vision Care at community events and build relationships with local businesses and organizations.
- Oversee social media and online presence to enhance brand visibility.
6. Strategic Planning and Business Development:
- Identify opportunities for expanding services and enhancing the patient experience.
- Develop and implement strategies to increase market share and improve competitive positioning.
- Collaborate with the executive team to set short-term and long-term goals for growth and development.
7. Technology and Innovation:
- Stay abreast of the latest advancements in eye care and vision technologies.
- Implement new technologies and processes to improve clinical outcomes and operational efficiency.
- Ensure all tech and equipment are properly maintained and updated.