Front Desk Receptionist

Align ENT &
Allergy is currently seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our practice, the Front Desk Receptionist plays a crucial role in creating a positive and welcoming experience for our patients. This is a fantastic opportunity to contribute to a physician-led ENT and Allergy practice that is committed to delivering exceptional patient care.
At Align ENT &
Allergy, we provide business support to private practices, allowing our partners to focus on providing personalized, high-quality care within their communities. By joining our team, you will be part of an organization that values teamwork, compassion, and continuous improvement in patient services.
Responsibilities
Greet patients and visitors with a warm and welcoming demeanor.
Check-in patients, verify their information, and update electronic medical records accurately.
Answer phone calls, address inquiries, and transfer calls to appropriate personnel.
Schedule and confirm patient appointments, ensuring efficient time management.
Assist patients in completing necessary forms and understanding office policies.
Collect patient co-pays, process payments accurately, and maintain proper documentation.
Maintain the cleanliness and organization of the reception area.
Coordinate with medical staff to optimize patient flow and use of resources.
Requirements
High school diploma or equivalent.
Previous experience as a receptionist or in a customer-facing role.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency in using computer systems and basic office software.
Ability to handle a fast-paced environment and multiple tasks simultaneously.
Empathy, compassion, and professionalism in dealing with patients and their families.
Ability to work well as part of a team.
Reliability and punctuality in attendance.
Benefits
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Retirement plan
· Vision insurance