Boutique Hotel Front Desk Receptionist

Hotel Royal Oak is currently seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, the Front Desk Receptionist plays a crucial role in delivering excellent customer service and creating a positive impression of our boutique hotel.
Hotel Royal Oak is located in downtown Royal Oak and offers a unique and vibrant experience for our guests. Our modern rooms, resort-like atmosphere, and proximity to a variety of dining, entertainment, and shopping options make us a popular choice for both business and leisure travelers. We are committed to providing exceptional service and ensuring that each guest has a memorable stay.
Responsibilities
Greet and welcome guests with a friendly and professional demeanor
Check guests in and out of the hotel, ensuring accuracy of information and resolving any issues or concerns promptly
Answer phone calls, emails, and other communications promptly and courteously
Provide information to guests about hotel amenities, local attractions, and directions
Create and maintain guest reservations accurately and efficiently
Handle guest inquiries, requests, and complaints with a positive and professional attitude
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure guest needs are met
Assist with other administrative tasks as assigned
Requirements
Previous experience in a customer service role, preferably in the hospitality industry
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Ability to multitask and prioritize tasks effectively
Proficiency in using computer systems and basic office software
Ability to remain calm and professional in high-pressure situations
Positive and friendly attitude with a passion for providing excellent service
Flexibility to work varying shifts, including weekends and holidays
Knowledge of local attractions and amenities is a plus
Benefits
Our guests are very interesting and friendly, they are from all over the world. We're located just steps from downtown Royal Oak and we have a unique hip, local, and social experience. This position is unique and we will shortly be adding liquor service to it so that guests will receive cocktails when they check-in and will be entertained in the lobby by you and other guests. As part of the social experience, qualified candidates need to be extroverted and social, which makes the job way more entertaining than the average hotel.