Front Desk Administrator

Job Description
Our busy Dermatology practice is looking for a Full-Time and a Part-Time Front Desk Administrator to join our team!
Duties:
Serves patients by greeting and helping them, scheduling appointments, andmaintainingrecords and accounts
Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
Optimizes patients’ satisfaction, provider time, and treatment roomutilizationby scheduling appointments in person or by telephone
Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
Comforts patients byanticipatingpatients’ anxieties, answering patients’ questions, andmaintainingthe reception area
Ensures availability of treatment information by filing and retrieving patient records
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
Coordinates with Insurance companies, referring medical offices and Pathology Labs
Protects patients’ rights bymaintainingconfidentiality of medical, personal, and financial information
Maintains operations by following policies and procedures, reporting needed changes
Contributes to team effort byaccomplishingrelated results as needed
Attains andmaintainsmastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
Performs duties independently, and in collaboration with team, asking forassistancefrom peers and/or supervisors as needed
Obtains required information such as insurance cards and driver’s licenses;
obtains consent to treat, releases of information, and other required paperwork from 100% of patients
Takes ownership of the patient check in process, verifies appointments via EHR practice management system;
explains next steps in patient appointment flow
Averages a minimum of 95% registration accuracy;
enters information consistently following established guidelines;
information is not onlyaccurate, but also consistently uniform (i.E.Usesupper- and lower-casetype appropriately, enters complete phone numbers, etc.)
Handles patients and others with tact;
Utilizesde-escalation techniques and knows when to disengage and ask for management
Qualifications:
Exceptional customer service and phone etiquette
Ability to maintain effective and organized systems to ensure timely patient flow
Excellent computer skills
Must be able to remain in a stationary position (80%) of the time
Job Type:
8:
00 am –6:
00 pm 4 days per week depending on the needs of the clinic
Experience:
1+ year(s) of Front Desk Administrative experience (required)
Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
EMR experience (preferred))
Dermatology experience (preferred)
Education:
High school diploma or equivalent (required)
Certifications/Licenses:
N/A
Pay:
Pay ranges from $18.00to $22.00 per hour based on years of experience.