Field Operations Manager

Join Our Dynamic Team!
Ready for an exciting opportunity to lead and shape the future of home services? Become a Handyperson Manager and be at the forefront of redefining how homeowners experience effortless living. Our team is on a mission to revolutionize the industry, and we want you to be a key player in this exciting journey!
Responsibilities:
Be the Architect of Exceptional Home Services!
People Leadership:
Imagine being the maestro of a skilled orchestra—direct 15-20 handypersons in the field, fostering a vibrant culture that resonates with our mission.
Training and Performance:
Be the mentor and coach, elevating your team's strengths through daily reports, metrics, and targeted training sessions. Mold them into superheroes across various maintenance disciplines.
Scheduling and Escalations:
Feel the adrenaline as you optimize schedules, handle real-time escalations, and ensure seamless member experiences. You'll be the go-to person for turning challenges into success stories.
Scope of Work and Troubleshooting:
Be the detective—pre-scope tasks, provide on-call troubleshooting support, and ensure our team is always one step ahead in delivering outstanding service.
Recruiting and Onboarding:
Be the talent scout, curating a pipeline of potential rockstars. Lead the charge in creating a team that's not just ready but raring to go!
Market and Operations Development:
Be the innovator, working alongside the General Manager on projects that amplify team performance, scale stability, and overall business brilliance.
Requirements
Qualifications and Compensation:
Your Next Adventure Awaits!
Experience:
Bring your 15+ years of expertise in home/property maintenance, construction, or general contracting, and be part of a legacy in the making.
Leadership:
With 5+ years of managing remote teams, demonstrate your knack for hiring, training, and retaining top-tier talent.
Customer Service:
Dive into your 5+ years of customer-facing roles, showcasing your ability to turn challenges into delight and escalate resolutions to success.
Licensed:
Flash your active General Contractor license (preferred), proving you're not just experienced but officially recognized.
Field Ready:
Get ready to be on the frontline, spending 50%-70% of your time in the field. A valid Driver’s License, reliable transportation, and current proof of insurance? We've got a seat waiting for you.
Compensation:
Your stellar performance comes with a competitive salary range of $85k-$110k. We believe in rewarding excellence!
Benefits:
Enjoy the perks—Medical, Dental, Vision, 401k, FSA, 25%-50% Work from Home, Flexible Time Off Policy, and Mileage Reimbursement. We care about your well-being!
Start-Up Equity:
Grab a piece of the action! Own stock in a company that's not just growing but skyrocketing!
Competencies:
Your Toolkit for Success!
Leadership:
Inspire outcomes with your proven leadership style.
Coaching:
Build a culture that echoes influence and resilience.
Expertise:
Showcase your deep knowledge of home maintenance and regulations.
Organization:
Be the maestro of multitasking, always on time and on budget.
Problem-Solving:
Thrive in ambiguity and find joy in solving problems innovatively.
Analytics:
Let data be your guide;
excel at data analysis and metrics.
Ownership:
Act like an owner, supporting our members year-round.
Technical Prowess:
Be tech-savvy, with the ability to learn new tools at the speed of innovation.
Benefits
Industry Standard Benefits