End User Support Technician

Are you passionate about providing excellent customer service and technical support? Look no further! Interapt, a world-class technology services company, is seeking a friendly and customer-oriented End User Support Technician to join our team to support a premier enterprise partner. This opportunity is full time onsite in these specific locations (Miramar FL, Tampa FL, and Phoenix, AZ).
In this role, you will be responsible for delivering top-notch support, with the ability to research and resolve technical problems of moderate complexity, typically escalated from first line support teams. This person will respond to escalated telephone, email and on line requests for technical support. You will have the opportunity to collaborate with cross-functional teams and are expected to document, track, and monitor the problem using applicable systems and tools.
Diagnose and resolve hardware and software issues
Escalate complex issues to the appropriate teams
Create and update support documentation
Collaborate with cross-functional teams to ensure timely resolution of issues
Requirements
Strong customer service and communication skills
Experience using ServiceNow preferred
Experience using Sharepoint preferred
Ability to multitask and prioritize workload
Previous experience in a help desk or IT support role is a plus
Experience with PowerShell Scripting is a plus
*This is a full time onsite opportunity and we will only consider talent in these specific locations (Miramar FL, Tampa FL, and Phoenix, AZ). We expect this team to start in early July, and as a result this will be an expedited recruitment process.
At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!
Benefits
Health Care Plan (Medical, Dental &
Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary &
AD&
D)
Paid Time Off (Vacation, Sick &
Public Holidays)
Family Leave (Maternity, Paternity)
Short Term &
Long Term Disability
Training &
Development
Work From Home
Wellness Resources