Employee Relations Manager

Job Description
Job Description

We are seeking an experienced individual with an employee relations or investigative background to join ServiceNow’s Employee Relations Workplace Investigations team. The role will be a strategic partner to, and key liaison between, the Global Employment Law and Employee Relations teams.
The position will be primarily responsible for conducting complex global workplace investigations including allegations of harassment, discrimination and retaliation under the guidance of the Global Employment Law team, while fostering key principles of Employee Relations. This is a unique opportunity to play a pivotal role in partnering with ServiceNow’s expanding legal and employee relations teams and to work on challenging legal and employee relations issues in an exciting, fast-paced environment.
What You GetToDo In This Role
Be your true self and help us build a culture of equity, high performance and great inclusion.
Promote the highest ethical business standards at the organization, in line with ServiceNow’s culture of compliance and zero tolerance for unlawful behavior.
Lead complex global internal workplace investigations from intake through completion by developing investigation strategy, conducting witness interviews, analyzing electronic and written records, drafting investigation reports, communicating efficiently with key leadership, proposing remediation and delivering investigative findings with grace and empathy.
Become a trusted partner to the Global Employment Law team, the Global People Team, Ethics &
Compliance, and many other teams to further scale and globalize ServiceNow’s investigative practices.
Provide timely, regular updates to senior personnel and executives in a concise and thoughtful manner.
Continue to improve employee relations processes and employee experience through strategic collaboration with the Employee Relations and Global Employment Law teams.
Identify and lead learning &
development initiatives.
Use data to improve and scale investigative processes, case tracking and matter management, reporting, and forecasting.