Dispatcher

Call Receiving
Discussing initial pricing with customers
Scheduling;
the difference between demand, maintenance, install, emergency
Entering New Customers Into our customer relationship management (CRM) software
Edit existing customer information in our CRM software as updates are necessary
Calling our existing customer base for scheduling routine services
Receiving Over the Phone Payments
Greeting people who walk in
Filtering unimportant phone calls
Classifying Call Types for reporting purposes
Verify the completion of previous day’s work with high level of accuracy
Prepare in-house post cards to existing customers
Manage technicians' schedule to make sure they are on track
Update customers about schedule adjustments when necessary
Perform follow up calls to ask customers if they are happy with the services we provided
Sort and distribute mail and other documentation to its intended processing/filing location
Coordinate and process all necessary documents for the field technicians and estimators
Solve problems within the programs and processes that you are working
Strong ability to communicate;
with co-workers, customers, and vendors
Requirements
Must haves:
Friendly personality on the phone and in person with customers and co-workers and vendors
Willingness to learn and perform beyond your current capabilities
Willingness to take on any tasks given to you
Willingness to listen to criticism and learn and grow from it
High School education or better
Be able to type a minimum of 30 words per minute
Helpful to have:
Understanding of MS Excel, Word, and PPT
Receptionist experience
QuickBooks experience
Benefits
Hours are Monday through Friday 7:
30 am to 4 pm
Paid Holidays
Paid Vacation (up to 2 weeks)
Healthcare, Dental, Vision
Annual Bonus
10% off all services we provide