Dispatcher

Clean earth - Miami City
new offer (29/04/2024)

job description

Job Description
If you love being at the heart of the action, interfacing with customer service and drivers to quickly and efficiently respond to customer needs, this job may be the perfect fit for you.
Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service.
Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
Provides highest level of customer service to all customers in line with Customer objectives.
Monitor and escalate CIC’s to supervisor &
Assist walk-in customers
Responsible for All Logistics/Transportation
Understand and review daily the Atlas routing system
Conduct daily debriefs for all drivers
Assist with Team Member electronic issues or concerns
Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels
Dispatch drivers for extra, early service or missed pick-ups
Create load sheets
Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Debrief drivers in accordance with written SOP's
Complete consolidated manifests for trailer shipments
Ensures that routes are balanced daily
Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Prepares reviews and stamps all manifests
Assists Trans Supervisor/Manager as needed/directed
Handle 3rd Party Hauler paperwork
Track and input DOT hours/ JJ Keller.
Monitors Company policies and procedures, communicating to staff, as necessary
Communicate performance standards and objectives
Monitors operations and work of all CSRs
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
Perform any other administrative duties assigned by management

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Dispatcher

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