Dispatcher

Are you an experienced and self-motivated Dispatcher looking to advance your career?
If so, Kooner Truck Repair wants you to join our growing team! We are currently hiring for a Dispatcher based out of our corporate office in Lee's Summit, MO. We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests from customers, dispatch technicians, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision.
Why Kooner Fleet Management Solutions?
Kooner FMS has grown to become one of the largest Emergency Road Service companies in the U.S. and is a leading provider of onsite mobile maintenance and repair services nationwide, offering mobile onsite fleet service for light, medium, and heavy-duty trucks and trailers.
Shift:
Wednesday - Sunday, 12:
00 AM - 8:
30 AM
Excellent Benefits:
Competitive Weekly Pay
Medical, Dental, Vision
401K Match
Life Insurance
More Perks Coming Soon!
Strong values:
We are family owned, we value our employees and we have created a culture based on strong values.
Grow your skills:
We will set you up for success with great training as you come on board and on an ongoing basis.
Accelerate your career:
History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
The stability of an industry leader:
Our passion for quality work and excellent customer service have helped us to become an industry leader. Our customers include some of the nation's largest fleet operators.
What the Dispatcher role looks like:
Manage scheduling for assigned route assignments
Schedule and dispatch fleet vehicles for daily service calls
Communicate with drivers about their current location, estimated time of arrival at the next destination, and any delays that may occur
Ensuring safety by monitoring driver behavior and adherence to safety policies, as well as maintaining driver logs
Preparing reports on daily activities and statistics for managers
Update job status in dispatching software system and maintain accurate records of dispatched tasks
Resolve customer inquiries and complaints in a professional and courteous manner
Prepare reports on dispatched tasks, fleet utilization, and other metrics as needed
Adhere to all company policies and procedures related to dispatch operations
Perform other duties as assigned
What our ideal candidate looks like:
High school diploma or equivalent
Proven experience as dispatcher or equivalent role
Fleet Maintenance / Trucking industry experience highly desired
Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize, and manage time effectively
Strong organizational and coordination skills
Proficient in Microsoft Office and Google Suite with aptitude to learn new software and systems
Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.