Director, Now-On-Now

Job Description
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will drive strategic, company-wide, highly visible partnerships with Digital Technology, Product, Engineering and Customer Outcomes orgs, driving high product maturity and customer success engagements for all Now on Now efforts. Primary focus on this role is to align product adoption and success with revenue priorities of the company, and commercial viability of Digital Technology innovations. The role is expected to drive the portfolio of Now on Now engagements end to end – including strategic conversations with senior leaders and execs including C-suite, stakeholder management, resolution of complex cross functional product/platform adoption issues, driving GM product feedback loop, enabling speaker and Customer Success partners and proactively removing roadblocks, paving the way for new avenues of revenue influence, and handling competing priorities in a highly fast-paced and fast-growing environment.
We are looking for a highly experienced, strategic thinker, visionary and influential global leader with a deep understanding of ServiceNow's products and a passion for leveraging ServiceNow product and platform to enhance collaboration and productivity. You will be driving strategy, roadmaps, planning and flawless delivery of revenue impact.
Roles and Responsibilities:
Strategy Development:
Develop and lead the strategy for Now on Now’s product adoption and alignment with Customer Success, in alignment with the company's broader revenue goals and objectives. Create a roadmap for optimizing the adoption of ServiceNow's tools internally.
Be “all-in” on Customer Zero:
Engage as a fully vested member of ServiceNow’s platform and product leadership team. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.
Product adoption and maturity:
Oversee the effective adoption and maturity of our products, and platform, across various functions across the company. Facilitate feedback with product teams to ensure products are leveraged to their full potential to streamline processes and enhance productivity.
Speaker training and enablement:
Develop and implement training programs to enhance user adoption and proficiency. Foster a culture of continuous learning and improvement.
Cross-Functional Leadership:
Collaborate closely with cross-functional teams, including product development, marketing, sales, and operations, to align efforts and ensure a unified approach to market entry and expansion.
Budget Management:
Manage and allocate budget resources effectively to support go-to- market initiatives, ensuring a strong return on investment.
Performance Metrics:
Define and track key performance indicators (KPIs) to measure the effectiveness of go-to-market strategies and make data-driven adjustments as necessary.
Team Leadership:
Build and lead a high-performing go-to-market team, providing guidance, mentorship, and professional development opportunities to team members.