Director, Client Operations

Job Description
Overview:
The Operations Director is an integral role within the Infinite Roar team, responsible for monitoring and building internal operational processes throughout the account. The Operations Director will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the account. Data integrity is of upmost importance, so a keen eye for detail and forward thinking are key attributes required for this position.
Role Objectives:
Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements
Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.G. monthly analysis of planned vs. actual spend, delivery reporting, etc.)
Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training
Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business
Build and develop relationships with client business directors and brand teams, ensuring that client and overall data proposition is relevant and aligns with strategy direction
Drive a culture of always-on, data-driven decision making that will institutionalize the use of consumer-driven analytics in media and marketing investment planning
Grow product delivery and agency revenue organically by cross-selling and up-selling value-add analytical products across client divisions, markets &
categories
Scope and direct advanced analytics projects to ensure that the deliverables are designed to answer valuable client and media team questions, and that timelines and scope are adhered to