Desktop Support Engineer

Job Description
Primary point of contact for helpdesk calls
Secondary point of contact for chat support
Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.
Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
Work with vendors for repairs/service as needed
Move, add, change computers
Reload operating systems
Install and configure software for The Wonderful Company based on the information systems policies and procedures
Assist with network administration including new user setup and removal, active directory moves, adds &
changes, Windows general troubleshooting
Manage/Maintain:
Physical layer (wiring) connectivity
Printers
Mobile devices
Handheld barcode scanners
Provide backup for general telephones including:
Telephone new user setup &
training
Telephone general troubleshooting
Work Schedule:
Flexible schedule (some nights/weekends for events/projects;
longer shifts during peak production may be required)
40+ hour a week shift and an on-call schedule