Customer Support Specialists

Job Description
Customer Support Specialist
EasedEdge
Saint Marys, KS
Job Details
Full-time
$18 an hour
1 day ago
Benefits
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- Retirement plan
Qualifications
- Project management
- Organizational skills
- Computer skills
- Typing
- Communication skills
Full Job Description
Overview
EasedEdge is seeking a full-time Customer Support Specialist to join our team. In this role, you will be the frontline advocate for our Business Management Software, providing exceptional service via phone, email and live chat. You will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a positive customer experience through prompt and effective resolutions.
About EasedEdge
EasedEdge seeks to be the preferred business management partner of countertop fabricators throughout the United States. We do this by developing business changing software through data-driven evolution, a focus on innovation, and working with the most valuable 3rd party integrations. The company was founded in 2018 and has quickly become one of the most respected software companies in our industry. Despite its growth, EasedEdge remains essentially a startup organization well poised for market expansion.
Responsibilities:

- Respond promptly to customer inquiries via email, chat and phone in a professional and friendly manner, adhering to service level agreements.
- Troubleshoot and resolve technical issues related to EasedEdge, leveraging product knowledge and documentation
- Maintain up-to-date knowledge of the product features, updates, and best practices through continuous training
- Accurately document customer interactions and resolutions in our CRM
- Provide product guidance and training to customers to maximize their adoption and usage
- Meet or exceed performance metrics related to response times, resolution rates, and customer satisfaction scores.
Qualifications
- Excellent written and verbal communication skills
- Strong technical aptitude and ability to explain complex technical concepts in simple terms
- Passion for delivering outstanding customer service
- Familiarity with CRM and project management tools
- Ability to work with wide array of people and clients
- Excellent attention to detail and organizational skills
- Typing and computer proficiency a must
Bonus Points for
- Experience in the Stone Fabricator industry
- Experience in a customer-facing role, preferably in a SaaS environment
Full-Time Employee Benefits
- Medical, dental, and vision benefits
- Retirement Plan with 3% matching
- Paid time off
- Paid holidays (and all Holy Days)
- Room for career advancement
Compensation:
Range:
$55k-$65k depending on experience
How to Apply:

Email
Job Type:
Full-time
Pay:
$18.00 per hour
Expected hours:
No more than 40 per week
Shift:
8-hour shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Ability to Relocate:
Saint Marys, KS 66536:
Relocate before starting work (Required)
Work Location:
In person