Customer Service Representative (Inside Sales)

Job Description
Do you possesses these important qualities— an unwavering commitment to customer service, an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry!
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.
Role Summary
Thoroughly understand all product capabilities, features and benefits as well as Summit’s market conditions, product warranties and services.
Assist customers over the phone or via internet with orders, quotations and product questions.
Negotiate profitable pricing with both customers and suppliers.
Proactively follow up on customer orders, challenges and needs.
Resolve customer concerns and issues as efficiently and effectively as possible.
Assist counter and warehouse associates as needed.