Customer Service Manager

Seeking a Customer Service Management Maestro for a Leading Automotive Supplier
$95,000
Relocation
Hastings
Are you a champion of exceptional customer service, ready to lead with a servants heart and a strategic mind? Join my client's team, a trailblazer in the automotive supply chain sector based in Hastings, and elevate your career to new heights. They are offering an attractive salary of up to $95,000 per annum for a talented Customer Service Manager. This is your chance to become part of an organization renowned for its commitment to quality, innovation, and employee development.
The Opportunity:
You will spearhead the customer service department, ensuring your team excels in delivering top-tier service and support. With your leadership, the team will thrive on efficiency, professionalism, and continuous improvement, making every customer interaction outstanding.
Your Mission:
Recruit, train, and mentor a cadre of customer service professionals, instilling a culture of excellence and growth.
Strategize team schedules and workloads to ensure a seamless service experience for customers.
Conduct insightful performance evaluations, guide disciplinary actions, and drive your team's professional development.
Enhance customer service protocols and practices, ensuring alignment with the company's high standards.
Proactively address and resolve customer issues, maintaining a calm and professional demeanor.
Lead by example, fostering an environment where innovative solutions and a customer-centric approach are paramount.
What It Takes:
A proven track record in management and leadership, with a knack for nurturing talent and a commitment to servant leadership.
Stellar communication skills, both verbal and written, are non-negotiable.
A strategic thinker, adept at problem-solving and passionate about team development.
In-depth knowledge of customer service principles and a history of implementing effective service strategies.
An organized, detail-oriented approach, coupled with proficiency in MS Office Suite, LN, Bon, PLM systems (preferred).
Educational background:
A Bachelors degree is desirable, alongside at least three years of leadership experience in customer service.
Why Make the Move? My client doesn't just offer a job;
they offer a career pathway in an environment where your skills are valued and your professional growth is a priority. This is an opportunity to align with a company that not only meets but exceeds customer expectations through innovation, quality, and a dynamic team culture.
Elevate your career and make a real impact in a role where your leadership will shape the future of customer service excellence. Apply now to be the driving force behind a leading team in the automotive supply industry.