Remote Customer Service Manager

Job Description
We are seeking a dynamic Remote Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for managing customer service operations, ensuring exceptional customer experiences, and handling debt collections and overdue payments for delinquent customers.
Responsibilities:
- Lead and mentor a team of remote customer service representatives
- Develop and implement customer service strategies and processes
- Monitor team performance and provide coaching and feedback
- Address escalated customer inquiries and issues promptly and effectively
- Analyze customer feedback to identify areas for improvement
- Manage debt collections and handle overdue payments for delinquent customers
Requirements:
- Proven experience in customer service management
- Excellent communication and leadership skills
- Ability to work effectively in a remote environment
- Proficiency in customer service software and tools
- Bachelor's degree in Business Administration or related field (preferred)
Benefits:
- Competitive salary
- Remote work flexibility
- Health and wellness benefits
- Opportunities for professional development