Customer Care Specialist

Foundations Worldwide, Inc is a rapidly growing, Ohio-based, children’s product company. Encompassing four core brands, our growth strategy is centered around expanding our owned eCommerce platforms along with our online platform partnerships with Amazon, Wayfair, Target, Walmart, and more. We are committed to providing childcare products that exceed our customers’ expectations in innovation, quality, design, and delivery.
We are seeking a self-motivated Customer Care Specialist. The Customer Care Specialist is responsible for learning all aspects of consumer/customer service interaction, ensuring he/she attains the highest levels of satisfaction.
At Foundations, there is limitless opportunity and plenty of room to grow. The following describes some of the core activities you will perform:
Day-to-day administration of the order management process:

Review, prepare and process sales orders
Resolve shipping method, pricing and payment term issues
Generate and track product shipments, as well as process returns
Provide necessary information to both internal and external customers
Assist in completion of EDI and international orders
Assist consumers with post-sale service (i.E. warranty, reviewing assembly instructions, identifying any other issues)
Prioritize, manage, coordinate, and monitor customer orders to exceed customer expectations
Provide freight quotes and order tracking details to customers
Develop high level of product knowledge to ensure timely resolution of consumer issues and demonstrate efficient communication
Work with field sales, pricing administration, distribution center, and customers to resolve issues which delay on-time shipments
Other tasks as assigned by manager
Requirements
To be successful in this role, we are looking for the following:
2+ years data entry/administrative or customer service experience
High school degree required
Excellent typing, ten key, computer skills (MS Office) and aptitude a must
Highly organized and a demonstrated problem solver
Self-starter with a sense of urgency to complete work
Perform well within a deadline-driven and results-orientated environment
Must be detail-orientated and have a high degree of accuracy while multitasking
Excellent written and verbal communication skills
Requires extensive telephone use
Strong follow-through and teamwork skills
Good customer service skills
Knowledge of ERP/MRP and MAS500 system a plus, but not required
Benefits
If you are looking to join a growing organization, with tremendous opportunity, where your hard work significantly impacts everyone’s success, then Foundations Worldwide is the place for you. While we believe in work/life balance, we feel in-person collaboration is essential. This is an onsite position at our Richfield, OH office. We offer personal flexibility with a competitive salary, full benefits (medical, dental, vision, life insurance) HSA, generous PTO, product discounts, and 401k options. Department hours flex between 7:
00 AM to 5:
00 PM. Foundations Worldwide, Inc. is an Equal Opportunity Employer and complies with all applicable laws and regulations.