Consultant, Client Success

Job Description
The Visa Client Services team provides industry leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of products and services. We are trusted partners to our clients, providing expertise to support and successfully grow their business.
We are seeking an experienced Consultant to join our team. The Consultant, Client Success, is a client-facing, individual contributor role serving as a Risk and Identity subject matter expert accountable for supporting a portfolio of Visa clients globally. This role partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance, deepen relationships to deliver on strategic interests and improve the client experience by leveraging our insights, data and talent to help grow and enhance mutual business goals. The Consultant, Client Success, will be accountabale for managing the operational relationship with the client and participate in client advisory engagements to enable new capabilities and facilitate clients’ geographic expansion and product adoption.
This is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, closely partnering with significant payment ecosystem participants to allow clients to maximize the realization of the benefits and value from Visa products and optimize their performance.
The Consultant, Client Success, is responsible and accountable to:
Provide subject matter expertise and consultation to Visa clients and share insights with other Client Success team members to continually enhance the Client experience
Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans
Leverage an understanding of Client operational goals and success metrics for their overall Visa product landscape to generate new Sales leads to solve identified Client pain points
Support operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics
Act as an advocate for Clients by showcasing operational excellence, incorporating automated solutions to achieve efficiency and productivity operational improvements
Support implementation of new Visa products purchased by Clients by collaborating with key Client and Visa teams to expedite implementation readiness activities
Communicate effectively with clients to review, support and monitor performance KPIs, ensuring their needs are met and expectations are exceeded
Maintain strong relationships with Client Services and other cross-functional teams within Visa to provide subject matter expertise consultation as needed to optimize client performance
Support communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes to ensure and confirm Client readiness and compliance
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.