Sr. Consultant, Client Success

Job Description
NA Client Success works with global acquirers, processors, GSPs and merchants headquartered in North America to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, operational account planning, back-office support, and customer performance reporting.
The Sr. Consultant, Client Success is an individual contributor responsible for supporting North America headquartered global clients. This role requires knowledge of industry best practices, client-facing technical consulting experience, and calls for deep collaboration and partnership with cross-functional leadership across Client Services, Sales, Product, and Technology. The candidate must demonstrate payments industry knowledge and knowledge of Visas capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
The role requires a keen insight into Visa product offerings, best practices, and calls for deep collaboration and partnership with business leadership across Client Success, Sales, Product, and other internal stakeholders.
Partnering with the Sales Account Executives to support new business development opportunities.
Visionary expertise identifying efficiencies and the tools and applications related to those efficiencies.
Proactively identifies and solves complex problems that impact the management, relationship, and direction of the business.
Building and maintaining relationships with Senior Management, Product and Sales.
Independently formulating decisions that may have significant operating and financial impact to Visa initiatives, reputation, and clients.
Provide proactive planning and operational support toensure that both the client and Visa are operating in the most effectiveand cost-efficient manner while managing costs and increasing overalltransaction performance (including authorization, clearing &
Settlement, back-office processing).
Stay current with industry and client trends andmaintain a strong knowledge of Visa products and services.
Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy
Establish and foster relationships with client and internal stakeholders at all levels of staff, senior and executive management
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.