Concierge

Job Description
CONCIERGE AGENT
Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.
What you will be doing:

Maintains complete knowledge of al CPZ features, services, attractions, amenities, locations, and hours of operations;
all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance;
all hotel room types, numbers/names, amenities, local events, attractions, vacation schedules
Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed
Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Rate $32.75/hour