Client Relations Coordinator Private Practice

Job Description
The right Candidate must be a service oriented individual trained as a Medical Assistant. They must be someone who is organized and is be able to work within their scope of training. Must be able to identify medical emergencies both through phone triage and in person interactions. They must have the have the ability to provide oversight of company operations where and when required. They must be able to report and document per company policy.
The candidate
Must posses medical assistanttraining and national certification or be eligible to sit for the exam within ninety days of hire and be willing to learn and grow with the organization.
Must be able to efficiently and effectively manage a multi-phone line system and triage clients based on need.
Must be able to coordinate clinic services and coordinate medical care with providers in the community if and when needed.
Must be familiar with clinic operations or be willing to learn and be able to navigate care concerns with clients and team members.
Must possess characteristics that would foster therapeutic alliances with the clientswhich promote their overall wellbeing.
Must be familiar with collecting co-pays, billing procedures or be willing to learn.
Must be able to stand, bend lift and assist clients onto and off the elevator if and when needed.
Duties &
Responsibilities
- Greet client visitors and employees entering the office.
- Operate a multi-line phone system, including screening calls and taking messages.
- Navigate and manage confidential data in an Electronic Medical Record (EMR).
- Assist in the coordination of care for Clients and providers
- Schedule appointments for clients.
- Communicate with outside entities such as medical or psychiatric providers, on behalf of the Practice.
- Provide patient mobility assistance, as requested.
- Provide administrative support by collecting and distributing faxes, document filing, creating/maintaining documents in Microsoft Office, copying.
- Manage clientflow ensuring enough time for client and family education as needed.
- Document procedures and interactions in clients’ medical record.
- Complete Laboratory requisition functions to allow for appropriate service delivery
- Navigate and complete medication prior authorization requests as needed
- Complete phlebotomy and associated services when assigned per training and scope
- Participate in continuing education, required meetings, and on committees as requested.
- Liaise with pharmacies and insurance companies, as required be able to complete prior authorization requests.
- Meets routine and urgent patient needs by observing for and reporting symptoms during scheduled medications checks and on a walk-in basis.
- Provides ongoing health status for all clients by obtaining and recording their vital signs when necessary.
- Maintains the confidentiality of consumers at all times and operates within the Code of Ethics of the United States Psychiatric Rehabilitation Association.
- Other duties as assigned