Business Systems Consultant, Patient Services Access Solutions Lead

Job Description
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas:
immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at (url removed).Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Join us in our quest for professional growth and fulfillment, at an organization that passionately nurtures prosperity, technological advancements and, most importantly, its people. Welcome to the realm of AbbVie Business Technology Solutions (BTS), where we weave the threads of digital transformation into tapestry of innovation that directly touches the lives of patients in need. As a BTS Access Solutions Business Systems Consultant, you will fearlessly confront intricate obstacles, unraveling their complexities while expanding your horizons. Moreover, you will have the extraordinary opportunity to empower others, fostering their growth and igniting the spark of their potential. Join us in this extraordinary expedition, where every step forward is a leap towards a brighter future.
In this role you will be responsible for:
Partner with leaders of our AbbVie Patient Services to understand their business strategy and goals in a way that you can help deliver technology solutions that help them work towards their objectives. Understand their needs, business requirements and translate them into effective technology solutions.
Facilitate sessions, collecting requirements, and providing recommendations to meet those requirements.
Provide expert guidance and support to cross-functional teams, ensuring seamless integration and alignment of technology solutions with business objectives.
Conduct thorough analysis of existing systems, processes, and workflows to identify areas for improvement and optimization.
Manage functional systems testing, UAT planning and user education through training of newly released functionality that may include new modules or new functionality within patient services systems.
Develop project plans and other supporting documentation, including business requirements, user stories, business process maps, detailed functional and technical design specifications, and test plans.
Monitor and analyze system performance metrics, generating reports and insights to drive data-driven decision-making.
Expertly navigate and master the systems and applications supported, including data and governance. Lead data analysts in tackling intricate business inquiries, utilizing a comprehensive understanding of data nuances, limitations, and optimal analysis approaches to deliver precise and impactful insights.
Utilize acquired knowledge and skills to enhance our services and solutions. Analyze and evaluate vendor capabilities while collaborating with cross-functional teams to implement these services, ultimately increasing value for healthcare professionals, patients, and internal stakeholders. Take charge of exploring emerging technologies and operating models such as Generative AI, Machine Learning, and omni-channel marketing to recommend and spearhead the development of solutions that elevate the services provided by the AbbVie Patient Services team.
Stay up to date with industry advancements and best practices.
Comply with applicable Corporate and Divisional Policies and procedures.
Tools and skills you will use in this role:
Requirement lifecycle management, epic and story creation, change management, functional testing, coordinating user acceptance test, perform user demo and educate users about systems through engaging training and media.
Process flow mapping and data flow mapping using tools using likes of MS office, MS Visio, Lucidchart, SmartDraw etc
Manage and prioritize multiple tasks to meet deadlines.
Foster strong relationships with key stakeholders and clients and strong interpersonal communication.
Jira/Confluence
SDLC process for the system development delivery.
Basic literacy in data analysis using SQL and MS Office suite.
Develop and deliver highly impactful and creative presentations.