Bell Person

Job Description
Provide friendly and informative guest service while assisting with guest luggage and coordinating tour group luggage handling. Support the front desk staff with communication on concerns regarding customer issues.
Greet guests appropriately upon arrival to the front desk area.
Communicate with guests, staff, and Tour Escorts regarding operations.
Prepare room lists for arriving and departing groups.
Retrieve and operate bell cart.
Escort guests and carry or transport luggage to and from the rooms.
Resolve customer complaints or disputes as necessary.
Make airline, show and tour reservations for guests.
Arrange for guest car rentals and delivery.
Maintain cleanliness and order in bell stand and luggage area.
Work with Security to report suspicious or dangerous/unclaimed luggage.
Other duties as assigned by management.