Bellperson

Job Description
A Bell Person is responsible in assisting guests with a variety of needs during their stay such as helping guests with luggage and familiarizing them with their room, its features, and the eco-friendly nature of the Mondrian Hotel. This position must treat the guests in a friendly, courteous manner by continuing effort to deliver outstanding guest service.
Greet guests immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
Read and match luggage tags, write claim tickets and detach portion to give to guest.
Organize and store luggage as necessary in a designated area.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Delivers messages to meeting facilities and guest rooms upon request.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
Maintain communication with other hotel departments as it pertains to guest services.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Will assist in delivery of inter-company mail within Hotel Property.